Category Archives: Service Standards

What NEWNAN Customers like About Us at CROSSROADS AUTOMOTIVE

A big part of the service we provide at CROSSROADS AUTOMOTIVE for our NEWNAN customers is education. We want you to feel confident with your service decisions. And we're always open to questions from our valued NEWNAN area customers. Even though we try to be proactive in our CROSSROADS AUTOMOTIVE automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask. We've found our NEWNAN customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that CROSSROADS AUTOMOTIVE is not just pulling them out of the air. We know that people in NEWNAN live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our CROSSROADS AUTOMOTIVE service process is checking the vehicle manufacture's schedule to make sure we don't overlook service. We hope GA drivers app ... read more

Questions to Ask Your NEWNAN Service Advisor

We find that a lot of NEWNAN drivers are a little tentative when they talk with their automotive advisors. They want to ask questions but don't want to be embarrassed or seem pushy. Vehicles are very complicated and there's more to know about them than most of us have the time to learn. Maybe it's because vehicles have become so much more reliable that the average person just doesn't need to know as much to keep their vehicle on the road.You know, your local hospital has a Patient's Bill of Rights that they post throughout the hospital. We think our NEWNAN automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.It's all about the communication. It's a little harder when you're trying to find the right ... read more

What NEWNAN Automotive Service Consumers Should Know

There are some things drivers should know about NEWNAN car service and repair. First and foremost, CROSSROADS AUTOMOTIVE cares about you and your family's safety. And we really appreciate your business. CROSSROADS AUTOMOTIVE in NEWNAN wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for CROSSROADS AUTOMOTIVE need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem ... read more

How Does CROSSROADS AUTOMOTIVE Know What to Recommend?

When you drop your vehicle off at CROSSROADS AUTOMOTIVE in NEWNAN, they don't just poke around under your hood looking for stuff to do. CROSSROADS AUTOMOTIVE professionals have lists and procedures they follow for different types of service. First of all, your NEWNAN service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The CROSSROADS AUTOMOTIVE pros won't do work that you don't agree to.They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for w ... read more

On Board Diagnostics for NEWNAN Motorists

Some NEWNAN vehicle owners wonder why CROSSROADS AUTOMOTIVE and other NEWNAN auto repair shops charge a fee for vehicle diagnostics. Receiving a diagnostic charge at CROSSROADS AUTOMOTIVE for a tricky automotive problem shouldn't be a surprise. In the NEWNAN area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy GA road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a CROSSROADS AUTOMOTIVE diagnosis may be much more involved.Much of the NEWNAN driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem. There's a common misconception among GA drivers that the trouble code tells the CROSSROADS AUTOMOTIVE technician exactly what's wrong. They ... read more

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